EDU-210 Firewall Essentials Training Course
Length
3 days
Price
$2999
Days
Mon - Wed
Why Choose This Course
The EDU-330 course titled “Firewall: Troubleshooting” is very practical, as it helps the attendees troubleshoot issues which may arise when dealing with Palo Alto Networks next generation firewalls. With the help of live virtual classroom training, the attendees are taught how to go about troubleshooting using different investigative tools like command line interface based on information obtained.
EDU-330 utilizes a scenario-based approach that mirrors real-life scenarios such as the interruption of services, unintended failures, or any unintended side effect due to changes made to the network. You’ll work through flow logic, packet captures, and packet-diagnostics logs to understand exactly where traffic is being processed and why behaviour changes. You’ll also learn how to troubleshoot both host-inbound traffic (to the firewall itself) and transit traffic (through the firewall), so you can avoid common dead-ends and focus on the right layer first.
Beyond basic connectivity, EDU-330 helps you troubleshoot areas that often cause complex faults, including certificate management and SSL decryption, identity visibility with User-ID, and remote access with GlobalProtect. You’ll also cover how to escalate effectively by assembling the right context and technical evidence, including when an issue may require a support escalation or RMA pathway.
Prerequisites
Prior to enrolling in this course, you must:
- Have taken Firewall Essentials: Configuration and Management (EDU-210)
- Possess a solid understanding of the practical aspects of routing and switching, IP addressing, and network security
- Have six months of practical experience working with Palo Alto Networks firewalls
Exam
- EDU-330: Palo Alto Networks Certified Next-Generation Firewall Engineer
Books
- EDU-330 course material included.
Delivery
- This course is delivered as live online, instructor-led training in a virtual classroom.
Skills Gained
- Adopt a logical troubleshooting approach for dealing with firewalls rather than trying out solutions
- Utilize firewall troubleshooting techniques such as using the CLI to diagnose network problems
- Follow flow logic to pinpoint where traffic is being handled and why behaviour changes
- Capture and interpret packet data to validate hypotheses and isolate failure points
- Analyse packet-diagnostics logs to support deeper, evidence-based troubleshooting
- Troubleshoot host-inbound traffic issues affecting firewall services and management access
- Troubleshoot transit traffic problems affecting users, applications, and site connectivity
- Identify and troubleshoot issues related to system services that underpin firewall operation
- Troubleshoot certificate-related issues, including certificate management scenarios
- Diagnose SSL decryption issues while validating impact through logs and testing
- Troubleshoot User-ID related visibility and access control problems
- Troubleshoot GlobalProtect connectivity and access issues using a systematic approach
- Build an escalation-ready troubleshooting narrative with the right evidence and context
- Prepare support escalation inputs and understand when RMA pathways may be appropriate
- Improve troubleshooting outcomes for application visibility, user visibility, and content visibility scenarios
Audience
This course is best suited to professionals who already work with next-generation firewalls and need stronger troubleshooting capability, including:
- Security engineers
- Security administrators
- Security operations specialists
- Security analysts
- Network engineers
- Support staff involved in firewall operations and incident response support
Course Schedule & Pricing
Choose the schedule that fits your life — all options include full course materials & certification support
Full-time immersion for rapid certification readiness.
Balance your career while you upgrade your skills.
Maximum flexibility for busy working professionals.
Outline
Core troubleshooting foundations
- Tools and resources for firewall troubleshooting
- CLI primer for investigation workflows
- Flow logic: understanding how packets are processed through the firewall
- Building a repeatable troubleshooting methodology for feature-specific issues
Packet-level analysis and evidence gathering
- Packet captures: planning, collecting, and interpreting results
- Packet-diagnostics logs: using diagnostic output to isolate complex issues
- Correlating packet evidence with observed behaviour and policy outcomes
Traffic-path troubleshooting
- Host-inbound traffic: troubleshooting traffic to the firewall and its services
- Transit traffic: troubleshooting traffic passing through the firewall
- Validating visibility and control over applications during troubleshooting
- Validating visibility and control over users during troubleshooting
- Validating visibility and control over content during troubleshooting
Platform and service-level troubleshooting
- System services: identifying dependencies and common failure patterns
- Certificate management: diagnosing certificate-related problems
- SSL decryption troubleshooting: validating behaviour and reducing unintended impact
Identity and remote access troubleshooting
- User-ID troubleshooting: identity visibility and policy implications
- GlobalProtect troubleshooting: connectivity, access, and common failure modes
Operational handover and escalation
- Support escalation: structuring findings and collecting the right evidence
- RMAs: recognising when hardware or platform issues may require replacement processes
- Next steps: building a continuous troubleshooting practice after the course
Terms & Conditions
Frequently Asked Questions (FAQ's)
What is the main focus of the course compared to EDU-210?
Do I need any experience in working with firewalls to attend the course?
What kinds of problems do I solve while undergoing my training?
Our Partnership
In today’s dynamic cybersecurity environment, where threats are increasingly sophisticated and persistent, automation has become essential for accelerating incident response and improving operational efficiency. The Palo Alto Networks Certified Security Automation Engineer (PCSAE) training equips professionals with the skills to design, develop, and manage security automation workflows using Cortex XSOAR. This course provides practical knowledge to build playbooks, configure incident types, integrate third-party tools, and apply advanced automation techniques to streamline security operations.
Our Accreditations
