Hardware Asset Management (HAM) Fundamentals Training Course
Length
3 days / 3 weeks
Price
Days
Mon - Fri
Why Choose This Course
Hardware Asset Management (HAM) Fundamentals is a hands‑on training course that teaches you how to configure and operate the ServiceNow Asset Management and Hardware Asset Management applications to manage physical assets and consumables across their full lifecycle. You learn the practical steps for planning your HAM practice, defining the data you need, deciding how to obtain and normalize that data, and establishing processes that reduce risk and cost while improving service quality.
The curriculum focuses on trustworthy data, inventory and stock controls, asset audits, lifecycle automation (from request and procurement through retirement), and alignment with related processes such as configuration management and procurement—without confusing financial asset tracking with CMDB relationships.
Through guided exercises in a sandbox environment, you configure hardware models, stock rules, transfer orders, contract and financial attributes, and mobile audit workflows. You also explore process integrations with request management, procurement, and service operations to ensure the HAM practice is sustainable at scale. The course is exam‑aligned to the Certified Implementation Specialist – Hardware Asset Management pathway, giving you the knowledge to implement ServiceNow HAM responsibly in your organization. A certificate of course attendance is included.
Prerequisites
- Recommended: familiarity with the ServiceNow platform and basic IT asset management terminology. There are no formal prerequisites for this course.
Exam
Candidates can achieve this certification by passing the following exam(s).
- ServiceNow Certified Implementation Specialist – Hardware Asset Management (CIS‑HAM). Exam code: CIS‑HAM.
Books
Delivery
- Live virtual online training attend in real-time from anywhere
Skills Gained
- Introduction to Hardware Asset Management and ITAM concepts
- HAM vs CMDB: different goals and appropriate interactions
- Roles, governance, and RACI for asset processes and data
- Planning your HAM practice: scope, milestones, stakeholders
- Trustworthy data foundations: asset vs configuration item records
- Hardware model taxonomy, categories, and attributes
- Hardware model normalization and data services overview
- Data intake: imports, transform maps, complex updates
- Asset receiving, tagging, and baseline creation
- Inventory and stock management: stockrooms, stock rules, and thresholds
- Transfer orders, reservations, and stock movements
- Consumables management: tracking, consuming, and replenishment
- Mobile Asset Inventory Audit: scanning, review, and completion
- Audit reconciliation and exception handling workflows
- Lifecycle automation: request to procurement to deployment
- Asset maintenance, reassignment, and warranty tracking
- Contract and financial data: depreciation, chargeback, and cost centers
- Disposal and retirement: data wipe, chain‑of‑custody, and compliance
- Reporting and dashboards for compliance, utilization, and cost
- Integration patterns with request management and procurement
- Security and access controls for asset data and audit actions
- Continuous improvement: metrics, health checks, and process tuning
- Exam‑aligned recap and certification preparation guidance
Audience
Course Schedule & Pricing
Choose the schedule that fits your life — all options include full course materials & certification support
Full-time immersion for rapid certification readiness.
Balance your career while you upgrade your skills.
Maximum flexibility for busy working professionals.
Outline
- Introduction to Hardware Asset Management and ITAM concepts
- HAM vs CMDB: different goals and appropriate interactions
- Roles, governance, and RACI for asset processes and data
- Planning your HAM practice: scope, milestones, stakeholders
- Trustworthy data foundations: asset vs configuration item records
- Hardware model taxonomy, categories, and attributes
- Hardware model normalization and data services overview
- Data intake: imports, transform maps, complex updates
- Asset receiving, tagging, and baseline creation
- Inventory and stock management: stockrooms, stock rules, and thresholds
- Transfer orders, reservations, and stock movements
- Consumables management: tracking, consuming, and replenishment
- Mobile Asset Inventory Audit: scanning, review, and completion
- Audit reconciliation and exception handling workflows
- Lifecycle automation: request to procurement to deployment
- Asset maintenance, reassignment, and warranty tracking
- Contract and financial data: depreciation, chargeback, and cost centers
- Disposal and retirement: data wipe, chain‑of‑custody, and compliance
- Reporting and dashboards for compliance, utilization, and cost
- Integration patterns with request management and procurement
- Security and access controls for asset data and audit actions
- Continuous improvement: metrics, health checks, and process tuning
- Exam‑aligned recap and certification preparation guidance
Terms & Conditions
Frequently Asked Questions (FAQ's)
Is HAM Fundamentals offered in both instructor‑led and on‑demand formats?
Does this training help me prepare for certification?
Do I need prior ServiceNow experience?
Our Partnership
Reliable certification testing is vital for validating professional skills in today’s tech-driven world. As a Pearson VUE Authorised Centre, we provide a secure environment for globally recognised IT exams. This partnership ensures convenient access to certifications with the highest standards of integrity and accuracy.
Our Accreditations
