ServiceNow Fundamentals Training Online for App Development
Length
3 days / 3 weeks
Price
Days
Mon - Fri
Why Choose This Course
Application Development Fundamentals is a practical, hands-on training course for professionals who want to design, build, test, and deploy custom applications on the ServiceNow platform. Delivered as a three-day instructor-led class or a self-paced on-demand course, it guides you through application analysis and design, table schema decisions, user interface configuration, access controls, automation, integration, and testing with the Automated Test Framework. You work in a sandbox instance and complete structured labs that mirror real project tasks, giving you confidence to apply ServiceNow development methods in your organisation.
This training aligns to the Certified Application Developer pathway and reflects current content available on ServiceNow University. It focuses on the decisions developers make every day: whether to extend existing tables or create new ones, how to design forms and scripts, how to enforce security with application scope and ACLs, and how to automate with Flow Designer. You also learn to integrate external data sources and package applications for installation and upgrade. The on-demand option highlights modern skills including Studio, Flow Designer, ATF, and platform AI capabilities.
As organisations expand ServiceNow beyond IT into enterprise workflows, the need for developers who can build reliable, secure, and maintainable apps continues to grow. By emphasising exam-aligned content, hands-on practice, and proven development patterns, this course helps you prepare for certification while delivering immediate value at work—without making unrealistic promises. A certificate of course attendance is included.
Prerequisites
- ServiceNow recommends prior completion of Scripting in ServiceNow Fundamentals and Application Development Fundamentals; Certified System Administrator is also recommended. There are no formal prerequisites mandated by ServiceNow for the exam.
Exam
Candidates can achieve this certification by passing the following exam(s).
- ServiceNow Certified Application Developer (CAD). Exam code: CAD.
Books
Delivery
- Live virtual online training attend in real-time from anywhere
Skills Gained
- Evaluate whether a requirement is a good fit for a custom ServiceNow application.
- Design a data model and application table; decide whether to extend or create new tables.
- Create modules and application files using ServiceNow Studio and Guided Application Creator.
- Configure forms, views, UI policies, and client scripts to optimise user experience.
- Write and debug server-side logic with Business Rules and Script Includes.
- Implement access controls and application scope to protect data and artifacts.
- Automate work with Flow Designer; understand workflow migration considerations.
- Send notifications and manage events that support collaboration.
- Integrate external systems and use Import Sets and web services for data exchange.
- Validate quality with the Automated Test Framework; design reliable test suites.
- Package, install, and uninstall applications via the Application Repository.
- Apply exam-aligned development practices that prepare you for CAD certification.
Audience
Course Schedule & Pricing
Choose the schedule that fits your life — all options include full course materials & certification support
Full-time immersion for rapid certification readiness.
Balance your career while you upgrade your skills.
Maximum flexibility for busy working professionals.
Outline
- Application development overview and success examples.
- Fit assessment: when to build a custom app on ServiceNow.
- Analysis and design checklist; platform considerations.
- Data model design; table creation vs extension.
- Application scope and protection of artifacts.
- Creating an application with Studio and Guided Application Creator.
- Modules and navigation structure.
- Forms and views; Form Designer; UI policies.
- Client-side scripts: UI actions and client scripts.
- Server-side scripts: Business Rules and Script Includes.
- Role design and user access; groups and permissions.
- Access Controls: creation, testing, and debugging.
- Notifications, events, and collaboration patterns.
- Flow Designer concepts; triggers, actions, inputs, outputs.
- Workflow to Flow migration considerations.
- Import Sets and Transform Maps; integrating external data.
- REST/SOAP integrations and web service patterns.
- Automated Test Framework: authoring, execution, and maintenance.
- Application Repository: install, uninstall, versioning.
- Packaging and deploying between instances.
- Topics for further study and platform AI capabilities.
- Best practices and exam-aligned guidance.
Terms & Conditions
Frequently Asked Questions (FAQ's)
Is this course available both in class and online?
Does this training prepare me for the Certified Application Developer exam?
What prior knowledge should I have?
Our Partnership
Reliable certification testing is vital for validating professional skills in today’s tech-driven world. As a Pearson VUE Authorised Centre, we provide a secure environment for globally recognised IT exams. This partnership ensures convenient access to certifications with the highest standards of integrity and accuracy.
Our Accreditations
