ServiceNow CMDB Fundamentals Training Online Course
Length
3 days / 3 weeks
Price
Days
Mon - Fri
Why Choose This Course
Configuration Management Database (CMDB) Fundamentals is a practical, hands-on training course for professionals who plan, implement, and maintain the ServiceNow CMDB. Over three days, you learn essential design principles and governance practices for building a reliable CMDB, including CI class modeling, identification and reconciliation rules, multisource data ingestion, and health monitoring. The course uses a sandbox instance and guided exercises to help you configure the CMDB, ingest data from ServiceNow Discovery, Service Mapping and third-party sources, prevent duplicate records, and improve completeness, compliance, and correctness with dashboards and health scans.
The CMDB is central to service visibility, impact assessment, change control, and automation across IT and business services. Organisations expanding their ServiceNow footprint need people who can design and operationalise CMDB processes that scale and integrate with other products and tools. This training focuses on exam-aligned content and current platform capabilities, so you can learn the core tasks of a configuration manager or platform owner: defining the data model, governing data quality, building queries that answer real stakeholder questions, and packaging improvements without disrupting operations.
You also explore CI Class Manager for class design, the Identification and Reconciliation Engine for resolving data conflicts, and Multisource CMDB for safely combining multiple discovery feeds. Automated Test Framework, Query Builder, Health Dashboards, and CMDB Workspace are introduced to help you validate changes and sustain CMDB integrity over time. The goal is to help you prepare for certification while building skills you can apply immediately—designing a CMDB that is accurate, trusted, and useful to ITSM, ITOM, and broader digital workflows. A certificate of course attendance is included.
Prerequisites
- Welcome to ServiceNow and ServiceNow Administration Fundamentals are recommended; Certified System Administrator is preferred. There are no formal prerequisites for this course.
Exam
Candidates can achieve this certification by passing the following exam(s).
- ServiceNow Certified Implementation Specialist – Data Foundations (CMDB and CSDM). Exam code: not publicly published by ServiceNow.
Books
Delivery
- Live virtual online training attend in real-time from anywhere
Skills Gained
- Describe the purpose of a CMDB and its role in service visibility and decision making.
- Plan a successful CMDB implementation with stakeholder roles, scope, and phased rollout.
- Design CI classes and relationships using CI Class Manager.
- Configure identification and reconciliation rules to prevent duplicates and resolve conflicts.
- Enable and govern Multisource CMDB for combined discovery and integration feeds.
- Ingest data using ServiceNow Discovery, Service Mapping, Import Sets, and IntegrationHub ETL.
- Use CMDB Health Dashboards and Health Scan to improve completeness, compliance, and correctness.
- Detect and remediate duplicate CIs and reclassification issues.
- Build complex queries and reports with Query Builder and CMDB Workspace.
- Apply CSDM concepts to align services and applications to CMDB tables.
- Monitor CMDB changes and validate updates with Automated Test Framework.
- Package and communicate CMDB improvements for production deployment.
Audience
Course Schedule & Pricing
Choose the schedule that fits your life — all options include full course materials & certification support
Full-time immersion for rapid certification readiness.
Balance your career while you upgrade your skills.
Maximum flexibility for busy working professionals.
Outline
- Introduction to CMDB concepts, benefits, and use cases
- Roles and responsibilities: configuration manager, data steward, platform owner
- CMDB planning: scope, data sources, environments, phased rollout
- CSDM overview and alignment with CMDB tables
- CI Class Manager: class creation, inheritance, attributes
- Relationship design and service modeling patterns
- Identification and Reconciliation Engine fundamentals
- Building robust identification rules and reconciliation precedence
- Multisource CMDB: configuration and governance considerations
- Data ingestion patterns: Discovery, Service Mapping, Import Sets, IntegrationHub ETL
- Mapping and transform best practices; handling external discovery feeds
- Normalisation and data quality controls
- CMDB Health Scan: completeness, compliance, correctness
- CMDB Health Dashboard and CMDB Workspace usage
- Duplicate detection, reclassification, and remediation workflows
- Query Builder: complex queries, impact and dependency views
- Reporting and stakeholder communication using CMDB insights
- Automated Test Framework for CMDB changes
- Change management for CMDB updates and releases
- CMDB 360 and workspace improvements (overview)
- Continuous improvement: audits, metrics, and governance rhythms
- Packaging changes and migrating between instances
Terms & Conditions
Frequently Asked Questions (FAQ's)
Is this course available in both instructor-led and on-demand formats?
Does this training help me prepare for certification?
What prior knowledge should I have before attending?
Our Partnership
Reliable certification testing is vital for validating professional skills in today’s tech-driven world. As a Pearson VUE Authorised Centre, we provide a secure environment for globally recognised IT exams. This partnership ensures convenient access to certifications with the highest standards of integrity and accuracy.
Our Accreditations
