ITIL® 4 Foundation Online Training Course
Duration
3 days / 3 weeks
Price
$899 USD
Days
Mon - Fri
Why Choose This Course
Our ITIL Foundation Certification Training provides an interactive and practical approach to modern IT service management. In this instructor-led program from Training Courses Now, you will learn about the benefits of IT services and how teams collaboration in service lifecycles, and how key practices improve efficiency, reliability, and user experience.
The ITIL 4 Foundation Course gives you the opportunity to gain practical insight into key practices like incident management, change enablement, problem management, service desk activities, and service level management. The course emphasizes the interconnectedness of these practices that help optimize processes, minimize unexpected tasks, and achieve desired results aligned with organizational goals.
The course provides you with a common language and practical models that you can implement immediately. With global recognition and widespread adoption, the ITIL Foundation training is ideal for professionals at any career stage and an excellent gateway to further study in areas such as service management, digital transformation, and customer experience.
Prerequisites
- There are no formal prerequisites for this course.
Exam
Candidates can achieve this certification by passing the following exam(s).
- Official PeopleCert ITIL® 4 Foundation certificate
- Digital badge issued after passing the exam
Exam Details
- 40 multiple‑choice questions
- 60 minutes (75 minutes for non‑native English candidates)
- Pass mark: 65%
- Closed‑book exam
- Online proctored exam by PeopleCert
Books
- ITIL 4 Foundation course material included.
Delivery
- Live virtual online training attend in real-time from anywhere
Skills Gained
- Explain the purpose and components of the ITIL service value system and how it enables value co‑creation.
- Describe the four dimensions of service management and apply them when designing or improving services.
- Apply the seven ITIL guiding principles to adopt and adapt service management ways of working.
- Map demand to value through the service value chain activities and identify improvement opportunities.
- Use the continual improvement model to plan, measure, and iterate meaningful changes.
- Distinguish roles in service relationships, including provider, consumer, and sponsor, and clarify outcomes versus outputs.
- Define and use key terms such as value, cost, risk, utility, and warranty in service decisions.
- Explain the purpose of core practices: incident management, problem management, change enablement, and service request management.
- Operate an effective service desk function with clear communication channels and escalation paths.
- Establish and monitor service level management with meaningful targets and measures.
- Outline how monitoring and event management supports reliable operations and faster recovery.
- Coordinate release and deployment management to deliver changes safely.
- Manage service configuration information to support impact analysis and control.
- Integrate information security, relationship, supplier, and IT asset management practices into everyday workflows.
Audience
Course Schedule & Pricing
Choose the schedule that fits your life — all options include full course materials & certification support
03 days Full-time immersion for rapid certification readiness.
03 weeks Balance your career while you upgrade your skills.
03 weeks Maximum flexibility for busy working professionals.
Outline
- What is a service, value, utility, and warranty
- Service relationships: offerings, provision, and consumption
- Outcomes, outputs, costs, and risks
- Focus on value
- Start where you are
- Progress iteratively with feedback
- Collaborate and promote visibility
- Think and work holistically
- Keep it simple and practical
- Optimize and automate
- Organisations and people
- Information and technology
- Partners and suppliers
- Value streams and processes
- Overview and components
- Governance and continual improvement interactions
- Practices within the SVS
- Plan
- Improve
- Engage
- Design and transition
- Obtain/build
- Deliver and support
- The continual improvement model
- Selecting and prioritising improvements
- Measuring value and outcomes
- Information security management
- Relationship management
- Supplier management
- IT asset management
- Monitoring and event management
- Release management
- Service configuration management
- Deployment management
- Continual improvement
- Change enablement
- Incident management
- Problem management
- Service request management
- Service desk
- Service level management
Terms & Conditions
Frequently Asked Questions (FAQ's)
Is ITIL 4 Foundation still current?
What Is ITIL Foundation Training?
Where Can I Get ITIL 4 Foundation Training Online?
You can get ITIL 4 Foundation training online through trusted providers like Online Training Courses. Online certification training gives you the flexibility to study from anywhere in Australia at your own pace.
Can I Take ITIL Foundation Exam Without Training?
Where to Take ITIL Exam
What Is ITIL Exam?
How to Become ITIL Certified
Do I need prior ITIL experience before taking this course?
Can I take the certification exam online?
Yes. PeopleCert delivers online proctored exams; you create an account, redeem your voucher, and schedule a time slot, then complete standard check‑in steps on exam day.
Where Can I Do ITIL Certification
Our Partnership
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