ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Online Training Course
Length
3 days / 3 weeks
Price
$1,699 USD
Days
Mon - Fri
Why Choose This Course
ITIL 4 Strategist: Direct, Plan & Improve (DPI) provides managers and leaders with tangible approaches for setting direction, planning, and achieving continual improvement in digital products and services. This course will teach you how to implement strategic actions, enhance governance, mitigate risks, and incorporate metrics and feedback loops in daily operations. It is an integral component of the ITIL 4 framework, supporting the Managing Professional and Strategic Leader certifications, so the knowledge and competencies acquired are relevant to both service management and transformation contexts.
During the training, we pay special attention to the critical aspects of DPI, including policy and control definition, delegation of decision-making authority, alignment of initiatives with GRC considerations, conducting formal assessments, streamlining and improving value streams, and organizational change management.
This Instructor-led Training from Training Courses Now is an exam-aligned program designed specifically for those who want to acquire practical tools and apply them right away. This program is relevant to managers at all levels of an organization whose responsibilities include setting direction and creating a continuously improving team. Certificate of Attendance will be provided upon request.
Learning Resource Kit
Professionally Created Content
Our learning Course materials are professionally developed by subject-matter experts to ensure accuracy, readability, and relevance to what you need to learn.
Always Updated & Trusted
The study materials are constantly updated to ensure that you receive the most up-to-date and relevant exam content.
Easy Access Learning
All materials are available at any time via our online portal, or they can be downloaded for offline access, even after your exam.
Flexible Learning Resources
Study according to your preference, either with our workbooks or quick references.
Prerequisites
- A pass in the ITIL 4 Foundation or v3 Foundation exam. Proof will need to be provided before attending this course.
Exam
Candidates can achieve this certification by passing the following exam(s).
- ITIL 4 Strategist: Direct, Plan and Improve.
Please note that the Exam Bundle option is exclusively available for learners who need to re-sit the exam.
Books
- ITIL 4 Strategist: Direct Plan and Improve (DPI) course material included.
Delivery
- Live virtual online training attend in real-time from anywhere
Skills Gained
Learn the core ideas of ITIL 4: Direct, Plan, and Improve, and understand how value, outcomes, costs, and risks connect in IT service management.
- Define and cascade goals, policies, and controls to align direction across teams.
- Place decision-making authority at the appropriate level to increase speed and accountability.
- Integrate governance, risk and compliance (GRC) with the ITIL service value system.
- Plan and run structured assessments to understand current state and prioritise improvements.
- Build evidence-based business cases and improvement backlogs linked to desired outcomes.
- Map value streams, identify constraints, and improve flow using Lean techniques.
- Establish KPI frameworks and reporting that support continual improvement.
- Apply the ITIL continual improvement model to products, services and practices.
- Lead organisational change management and stakeholder communication for successful adoption.
- Align planning with Agile and Lean ways of working to reduce waste and improve collaboration.
- Direct, plan and improve value streams and practices across the service value chain.
Audience
Course Schedule & Pricing
Choose the schedule that fits your life — all options include full course materials & certification support
Full-time immersion for rapid certification readiness.
Balance your career while you upgrade your skills.
Maximum flexibility for busy working professionals.
Outline
- Service value, outcomes, costs, and risks
- ITIL service value system and four dimensions
- Scope of control and spheres of influence for direction and planning
- Cascading goals and requirements
- Defining policies, controls and guidelines
- Delegation and decision-making authority
- Portfolio-based prioritisation and alignment
- Governance within the service value system
- Integrating risk management with planning and improvement
- Compliance by design and control selection
- Current-state assessments and gap analysis
- Selecting assessment methods and success criteria
- Building improvement backlogs and business cases
- Running improvement reviews and embedding continual improvement
- Value stream mapping: identifying waste and constraints
- Improving throughput and handoffs across practices
- Coordinating interfaces across the value chain
- Designing KPI hierarchies and metrics
- Aligning measures to outcomes and value
- Reporting cadence and feedback loops
- Stakeholder analysis and engagement
- Communication planning and feedback mechanisms
- OCM principles, resistance management, and reinforcement
- Applying Lean principles to planning and improvement
- Using Agile ideas to increase adaptability and learning
- Collaboration across teams and suppliers
- Directing, planning and improving a practice end-to-end
- Case-based application across operations and projects
- Preparing for the DPI certification exam objectives
Terms & Conditions
Frequently Asked Questions (FAQ's)
How does DPI fit into the wider ITIL 4 journey?
How Much ITIL 4 Strategist: Direct, Plan and Improve Exam Questions
What is PeopleCert ITIL 4 Foundation exam price?
Do I need ITIL 4 Foundation before taking the DPI exam?
What topics are emphasised in this course?
Our Partnership
Reliable certification testing is vital for validating professional skills in today’s tech-driven world. As a Pearson VUE Authorised Centre, we provide a secure environment for globally recognised IT exams. This partnership ensures convenient access to certifications with the highest standards of integrity and accuracy.
Our Accreditations
