ServiceNow Human Resource Management Course Online

Length

2 days / 2 weeks

Price

Days

Mon - Fri

Learn More

Why Choose This Course

Human Resources (HR) Implementation is a focused ServiceNow training course that teaches a best‑practice approach to configuring HR Service Delivery (HRSD) in a base instance. Available as a two‑day instructor‑led class and a self‑paced on‑demand option, both modalities award the same achievement and cover the current implementation scope for HRSD on the Now Platform.

Across lectures, guided discussions, and hands‑on labs, you learn how to configure core HR properties and tables, secure HR data, design HR services and catalogs, set up case and task templates, and work with Employee Center and HR Agent Workspace. You also explore Employee Journey Management for lifecycle events such as onboarding and transitions, plus routing and assignment with Advanced Work Assignment to improve responsiveness.

This training is relevant for HRSD implementers, system administrators, consultants, and solution architects who need to configure HR securely, govern content, and connect HR services with employee experiences. It provides practical steps and current release updates, helping you learn and prepare for implementation work without hype. A certificate of course attendance is included.

Prerequisites

Recommended: Welcome to ServiceNow, ServiceNow Administration Fundamentals, Get Started with Now Create, ServiceNow Platform Implementation, Employee Center Essentials, Introduction to HR Service Delivery, HR Fundamentals.

Exam

Candidates can achieve this certification by passing the following exam(s).

ServiceNow Certified Implementation Specialist – Human Resources (CIS‑HR). Exam code: CIS‑HR.

Books

Human Resources (HR) Implementation course material included.

Delivery

Live virtual online training attend in real-time from anywhere

Skills Gained

Explain HRSD capabilities and architecture on the Now Platform.
Configure core HR properties, criteria, PDF templates, and managed documents.
Design HR services, categories, catalogs, and record producers for Employee Center.
Build case and task templates; apply state flows and escalation models.
Implement skills‑based routing and Advanced Work Assignment in HR Agent Workspace.
Secure HR data using platform, role, and contextual security options.
Configure lifecycle events and journeys using Journey Designer.
Set up content automation and campaigns for Employee Center.
Localize and internationalize HR content for global audiences.
Integrate HRSD with external systems and use Now Intelligence for HR insights.
Apply governance strategies and delegated development to protect HR administration.
Prepare for CIS‑HR certification with exam‑aligned configuration practices.

Audience

HR Service Delivery implementers and technical consultants configuring HRSD; ServiceNow system administrators and HR administrators with delegated development responsibilities; Solution architects and project/program managers leading HRSD implementations.

Course Schedule & Pricing

Choose the schedule that fits your life — all options include full course materials & certification support

Weekdays

Mon - Fri

📅 02 days

☀️ 9:30 am – 5 pm

Full-time immersion for rapid certification readiness.

Weeknights

Mon & Tue

📅 02 weeks

🌙 6 pm – 9 pm

Balance your career while you upgrade your skills.

Weekends

Saturdays Only

📅 02 weeks

☀️ 9:30 am – 5 pm

Maximum flexibility for busy working professionals.

Outline

HR Service Delivery overview and current release features.
HRSD tables, components, and guided setup.
Core HR configuration: properties, criteria, user criteria.
PDF document templates and Employee Document Management concepts.
HR services, categories, catalogs, record producers.
Case and task templates; state flows; sensitive cases.
HR Agent Workspace and Advanced Work Assignment.
Skills‑based routing and assignment rules.
Employee Center branding, content, and campaigns.
Knowledge lifecycle for HR and employee self‑service.
Employee Journey Management: lifecycle events and Journey Designer.
Listening and learning posts; quick start tests.
Localization/internationalization of HR content.
Platform, role, and contextual security; lock down HR administration.
Delegated development in HRSD.
Governance strategies and implementation methodology.
HR integrations (eg, identity, HCM sources); profiles and data.
Reporting, dashboards, and Now Intelligence for HR.
Security scoping and access considerations in HRSD.
Exam alignment and voucher process post‑course completion.
Instructor‑led and on‑demand options; achievement path equivalence.

Terms & Conditions

The supply of this course/package/program is governed by our terms and conditions. Please read them carefully before enrolling, as enrolment is conditional on acceptance of these terms and conditions. Proposed course dates are given, course runs subject to availability and minimum registrations.

Frequently Asked Questions (FAQ's)

Is HR Implementation available both in class and on‑demand?

Yes. ServiceNow offers HR Implementation as a two‑day instructor‑led course and several on‑demand versions that provide the same achievement on the learning path.

Does this training lead to the CIS‑HR certification?

Completing HR Implementation makes you eligible to obtain or purchase a voucher and schedule the Certified Implementation Specialist – Human Resources exam via ServiceNow University and Pearson VUE.

What topics are covered in the implementation syllabus?

The syllabus covers core HR configuration, case design, security, Employee Center and campaigns, HR Agent Workspace and AWA, lifecycle events and journeys, integrations, localization, and reporting with Now Intelligence.

Our Partnership

Reliable certification testing is vital for validating professional skills in today’s tech-driven world. As a Pearson VUE Authorised Centre, we provide a secure environment for globally recognised IT exams. This partnership ensures convenient access to certifications with the highest standards of integrity and accuracy.